When Tom, an agent for ABC Insurance, receives an approved policy, what must he NOT do?

When Tom, as an agent for ABC Insurance, receives an approved policy, he must ensure that the policy is delivered appropriately to the policyowner. Delivering the policy personally without a review is not appropriate because it bypasses an essential step in the agent's responsibilities, which is to review the policy with the policyowner. This review is important for several reasons: it allows the agent to clarify key features of the policy, answer any questions the policyowner may have, and ensure the policyowner understands the coverage and terms.

This face-to-face interaction helps build trust and reinforces the agent’s role as an advisor, ensuring that the policy aligns with the policyowner's needs and expectations. In contrast, the other options present valid and appropriate methods for policy delivery that involve communication and support for the policyowner, which is critical in the insurance process.